Boyd Recruitment are currently looking to recruit a motivated and customer-focused Customer Service Administrator on behalf of a well-established utilities contractor based in Irvine.

This is an excellent opportunity for someone with previous customer service or administration experience to join a busy team, acting as a key point of contact for customers and ensuring enquiries, updates and requests are handled efficiently and professionally.

The Role

• Act as the main point of contact for customers, providing a professional and helpful service.

• Manage incoming customer enquiries and ensure all queries are dealt with promptly.

• Maintain accurate records of customer communications, including telephone calls, emails and written correspondence.

• Provide regular updates to customers regarding work schedules, progress and delivery timescales.

• Liaise with internal departments, including Pre-Vetting, Traffic Management and Operations, to ensure customer requests are processed efficiently.

• Handle customer complaints and enquiries, working towards timely and effective resolutions.

• Manage customer expectations by providing clear information and realistic timescales.

• Ensure all customer interactions are recorded accurately on the relevant systems.

• Work closely with the wider administrative team to improve processes and customer service standards.

• Support the department with general administrative duties as required.

Essential Requirements

• Previous experience in a customer-facing or customer service role.

• Excellent written and verbal communication skills.

• Good working knowledge of Microsoft Office 365.

• Strong organisational and time-management skills.

• Excellent attention to detail.

• Ability to manage multiple tasks and prioritise workloads effectively.

• Confident dealing with customers and handling challenging situations professionally.

• A proactive and positive approach to work.

Desirable Experience

• Previous experience within the utilities or construction sectors.

• Experience dealing with customer enquiries and complaints.

• Familiarity with customer management or administration systems.

The Ideal Candidate

We are looking for someone who is approachable, organised and confident communicating with customers at all levels. The successful candidate will be able to work effectively within a busy team, manage competing priorities and maintain a high standard of customer service.

The ability to remain professional under pressure and take ownership of customer enquiries will be essential.

Interested?

If you have previous customer service or administration experience and are looking for your next opportunity, we would love to hear from you.